Return Policy

Effective Date: May 15, 2025

At Convert-avif.to, customer satisfaction and product quality are our highest priorities. Because we sell fresh and perishable fruits, our return policy is designed to ensure fairness while maintaining food safety standards.

1. All Sales Are Final

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges once an order has been delivered.

2. Damaged or Spoiled Products

If your order arrives damaged, spoiled, or incorrect, we are happy to resolve the issue. Eligible cases include:

- Products are visibly spoiled or moldy upon arrival
- Packages arrive significantly damaged and affect product quality
- You receive the wrong items

3. Reporting an Issue

To request a refund or replacement:

- Contact us within 24 hours of delivery
- Email us at support@convert-avif.to with:
  - Order number
  - Photos of the damaged/spoiled items and packaging
  - A brief description of the issue

Requests submitted after 24 hours may not be eligible for resolution.

4. Refund or Replacement Process

Once your claim is reviewed and approved:

- We may issue a refund to your original payment method
- Or send a replacement shipment at no additional cost

Refunds may take up to 5–7 business days to appear, depending on your bank or payment provider.

5. Exceptions

We do not issue refunds or replacements for the following:

- Minor cosmetic damage that does not affect freshness or safety
- Orders delayed due to customer unavailability to receive delivery
- Orders with incorrect shipping addresses provided by the customer

6. Contact Us

If you have any questions about our Return Policy, please contact our support team:

- Email: support@convert-avif.to
- Phone: +1 409-739-8753
- Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (CST)
- Address: 1423 Burwell Heights Road, Herman, Minnesota 56248, USA